All required documents and information can be found here. If you have questions about
the documents you need to submit, please WhatsApp us at
+971 56 216 4563 or call us at
+971 4 270 8705
Documents
1. Copy of the cancelled passport of the deceased
2. Copies other travel documents (e.g. airline travel tickets and exist visa stamp on passport)
3. Copy of Documentation from Ministry of Health
4. Legal Translation
5. Copy of NOC to repatriate
6. Copy of Embalming clearance, death certificate and medical report
7. Copy of Police clearance transfers, final documents, release body from mortuary
8. All Invoices for the embalming, coffin and other services.
Benefits Included
- Emergency Medical Evacuation
- Emergency Repatriation
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Copy of the travel ticket
3. Medical report confirming the diagnosis.
4. Medical report for any investigations done.
5. Invoices for medical expenses paid/unpaid.
6. Proof of Payment for all expenses
7. Driving license and the police report (If Traffic Accident)
8. Invoices paid for accommodation (If accommodation expenses of relative or travelling companion)
9. Copy of the travel ticket and the invoice paid (If emergency family travel)
Benefits Included
- Emergency Dental
- Hospital Cash Benefit
- Emergency Medical Treatment - In-Patient
- Search & Rescue
- Emergency Medical Treatment - Out-Patient
- Emergency Family Travel
- Funeral Costs
- Courier of Medication
- Prolonged Stay
- Chronic Conditions
- Transport & Accommodation of Travel Companion
- Pre Existing cases
- Emergency Message Relay
- House Call
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Copy of the travel ticket
3. Medical report confirming the diagnosis.
4. Medical report for any investigations done.
5. Invoices for medical expenses paid/unpaid.
6. Proof of Payment for all expenses
7. Driving license and the police report (If Traffic Accident)
8. Invoices paid for accommodation (If accommodation expenses of relative or travelling companion)
9. Copy of the travel ticket and the invoice paid (If emergency family travel)
Documents
1. Passport copy with identification, residency, visa page
2. Written confirmation from carrier on the overbooked flight and flight misconnection details and when the next alternative transportation is made available to the Insured
3. Original receipts in respect of hotel accommodation and meals
Documents
1. Passport copy with identification, residency, visa page
2. Statement from insured about the reason for the missed departure/connection
3. Statement from the Airline if the incident was caused by the Airline
4. Receipts/Invoices/Proof of Payment for the incurred amounts (accommodation, transportation, air tickets..) cause by the missed departure/connection
5. Receipts of the expenses paid for replacement of flight ticket for missed flight/connection
6. Substantial evidence provided in case the reason is due to an accident / breakdown/Traffic Jam
Documents
1. Passport copy with identification, residency, visa page
2. Statement from insured about the reason for the missed departure/connection
3. Statement from the Airline if the incident was caused by the Airline
4. Receipts/Invoices/Proof of Payment for the incurred amounts (accommodation, transportation, air tickets..) cause by the missed departure/connection
5. Receipts of the expenses paid for replacement of flight ticket for missed flight/connection
6. Substantial evidence provided in case the reason is due to an accident / breakdown/Traffic Jam
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages. >
2. A copy of the travel tickets.
3. A copy of the boarding passes. (for trip delay)
4. Baggage tags. (for delayed luggage)
5. Written confirmation from the airline of the scheduled and actual departure times and why the departure was delayed (trip delay)
6. The invoices of the essential replacement items purchased during the delay. (for delayed luggage)
7. Baggage delivery receipt showing the date and time delivered.(for delayed luggage)
Benefits Included
- Delayed Personal Possession(Baggage,Luggage,etc)
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages. >
2. A copy of the travel tickets.
3. A copy of the boarding passes. (for trip delay)
4. Baggage tags. (for delayed luggage)
5. Written confirmation from the airline of the scheduled and actual departure times and why the departure was delayed (trip delay)
6. The invoices of the essential replacement items purchased during the delay. (for delayed luggage)
7. Baggage delivery receipt showing the date and time delivered.(for delayed luggage)
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages. >
2. A copy of the travel tickets.
3. A copy of the boarding passes. (for trip delay)
4. Baggage tags. (for delayed luggage)
5. Written confirmation from the airline of the scheduled and actual departure times and why the departure was delayed (trip delay)
6. The invoices of the essential replacement items purchased during the delay. (for delayed luggage)
7. Baggage delivery receipt showing the date and time delivered.(for delayed luggage)
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Copy of the original travel tickets.
3. Airline cancellation invoice or proof of the cancellation of the trip.
4. Detailed Medical Report with the doctor's recommendations (If Medical Reason)
5. Death Certificate with full past medical history (If applicable)
6. Police Report/Proof about the incident (If Vehicle Accident/Breakdown)
7. Statement from insure about the reason for cancelation
8. Copy of new ticket and invoice in case of curtailment
9. Confirmation from the airline/ agency with the un-used expense cancelled and cancelation charges
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Copy of the original travel tickets.
3. Airline cancellation invoice or proof of the cancellation of the trip.
4. Detailed Medical Report with the doctor's recommendations (If Medical Reason)
5. Death Certificate with full past medical history (If applicable)
6. Police Report/Proof about the incident (If Vehicle Accident/Breakdown)
7. Statement from insure about the reason for cancelation
8. Copy of new ticket and invoice in case of curtailment
9. Confirmation from the airline/ agency with the un-used expense cancelled and cancelation charges
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Reports from the airline
3. Police reports Any related medical reports (if applicable).
4. Receipts for any costs that you’re claiming for.
5. Bank statements showing what you paid in AUD, if you paid for costs in a foreign currency with a credit card.
Benefits Included
- Advance of Bail Bond
- Legal Fees
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Detailed account of the circumstances surrounding the event, including photographs and video evidence (if this applies)
3. Any writ, summons or other correspondence received from any third party.
4. Full details of any witnesses, providing written statements where available.
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Original copy of the police report, stating among others the location, date and precise time of the assault as well as the amount of cash stolen;
3. Copy of the bank statement showing the date and amount withdrawn;
4. Withdrawal receipt stating the date and the debited cash as well as the time of withdrawal;
5. Any other document supporting the claim and indemnity assessment.
Benefits Included
- Loss of Personal Money
- Loss of Money Cash
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Copy of the Travel ticket.
3. Police report confirming the incident
4. Incident report from the hotel (if police report cannot be provided)
5. List of all the lost/stolen/damaged items with description.
6. Invoices/proof of purchase of all listed lost/stolen/damaged items.
7. Confirmation from the service provider that service was disconnected (stolen phones)
8. Confirmation of SIM card replacement (stolen phones)
9. Currency exchange slips or confirmation from your bank of the issue of foreign currency and/or ATM withdrawal receipt (stolen money)
10. List of all expenses paid with the receipts for the issuance of temporary passport and visa (loss of travel documents)
11. Quotation/estimate for repair for all damaged items.
Benefits Included
- Lost Travel Document - Passport
- Lost Travel Document - Visa
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Copy of the Travel ticket.
3. Police report confirming the incident
4. Incident report from the hotel (if police report cannot be provided)
5. List of all the lost/stolen/damaged items with description.
6. Invoices/proof of purchase of all listed lost/stolen/damaged items.
7. Confirmation from the service provider that service was disconnected (stolen phones)
8. Confirmation of SIM card replacement (stolen phones)
9. Currency exchange slips or confirmation from your bank of the issue of foreign currency and/or ATM withdrawal receipt (stolen money)
10. List of all expenses paid with the receipts for the issuance of temporary passport and visa (loss of travel documents)
11. Quotation/estimate for repair for all damaged items.
Benefits Included
- Damaged Personal Baggage - Clothing
- Damaged Personal Baggage - Tobacco, alcohol & Fragrances
- Damaged Personal Baggage - Valuables (Mobile, Laptop, Jewellery, Luxury Items, Optical Related Expenses)
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Copy of the Travel ticket.
3. Police report confirming the incident
4. Incident report from the hotel (if police report cannot be provided)
5. List of all the lost/stolen/damaged items with description.
6. Invoices/proof of purchase of all listed lost/stolen/damaged items.
7. Confirmation from the service provider that service was disconnected (stolen phones)
8. Confirmation of SIM card replacement (stolen phones)
9. Currency exchange slips or confirmation from your bank of the issue of foreign currency and/or ATM withdrawal receipt (stolen money)
10. List of all expenses paid with the receipts for the issuance of temporary passport and visa (loss of travel documents)
11. Quotation/estimate for repair for all damaged items.
Benefits Included
- Lost Personal Baggage - Clothing
- Lost Personal Baggage - Tobacco, alcohol & Fragrances
- Lost Personal Baggage - Valuables (Mobile, Laptop, Jewellery, Luxury Items, Optical Related Expenses)
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Copy of the Travel ticket.
3. Police report confirming the incident
4. Incident report from the hotel (if police report cannot be provided)
5. List of all the lost/stolen/damaged items with description.
6. Invoices/proof of purchase of all listed lost/stolen/damaged items.
7. Confirmation from the service provider that service was disconnected (stolen phones)
8. Confirmation of SIM card replacement (stolen phones)
9. Currency exchange slips or confirmation from your bank of the issue of foreign currency and/or ATM withdrawal receipt (stolen money)
10. List of all expenses paid with the receipts for the issuance of temporary passport and visa (loss of travel documents)
11. Quotation/estimate for repair for all damaged items.
Benefits Included
- Stolen Personal Baggage - Clothing
- Stolen Personal Baggage - Tobacco, alcohol & Fragrances
- Stolen Personal Baggage - Valuables (Mobile, Laptop, Jewellery, Luxury Items, Optical Related Expenses)
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Copy of the Travel ticket.
3. Police report confirming the incident
4. Incident report from the hotel (if police report cannot be provided)
5. List of all the lost/stolen/damaged items with description.
6. Invoices/proof of purchase of all listed lost/stolen/damaged items.
7. Confirmation from the service provider that service was disconnected (stolen phones)
8. Confirmation of SIM card replacement (stolen phones)
9. Currency exchange slips or confirmation from your bank of the issue of foreign currency and/or ATM withdrawal receipt (stolen money)
10. List of all expenses paid with the receipts for the issuance of temporary passport and visa (loss of travel documents)
11. Quotation/estimate for repair for all damaged items.
Benefits Included
- Loss of Accommodation Keys
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Copy of the Travel ticket.
3. Police report confirming the incident
4. Incident report from the hotel (if police report cannot be provided)
5. List of all the lost/stolen/damaged items with description.
6. Invoices/proof of purchase of all listed lost/stolen/damaged items.
7. Confirmation from the service provider that service was disconnected (stolen phones)
8. Confirmation of SIM card replacement (stolen phones)
9. Currency exchange slips or confirmation from your bank of the issue of foreign currency and/or ATM withdrawal receipt (stolen money)
10. List of all expenses paid with the receipts for the issuance of temporary passport and visa (loss of travel documents)
11. Quotation/estimate for repair for all damaged items.
Benefits Included
- Theft or damage of Bicycle
- Accidental loss of bicycle
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Copy of the Travel ticket.
3. Police report confirming the incident
4. Incident report from the hotel (if police report cannot be provided)
5. List of all the lost/stolen/damaged items with description.
6. Invoices/proof of purchase of all listed lost/stolen/damaged items.
7. Confirmation from the service provider that service was disconnected (stolen phones)
8. Confirmation of SIM card replacement (stolen phones)
9. Currency exchange slips or confirmation from your bank of the issue of foreign currency and/or ATM withdrawal receipt (stolen money)
10. List of all expenses paid with the receipts for the issuance of temporary passport and visa (loss of travel documents)
11. Quotation/estimate for repair for all damaged items.
Benefits Included
- Missed Event Ticket Cover
- Ticket Cancellation
- Missed event
Documents
1. Ticket Copy
2. Visa copy (As a proof that insured is a resident of UAE/Qatar/Bahrain)
3. Statement from the insured about the reason for missing the event
4. Medical certificate if the reason is Medical
5. Proof of purchase
Benefits Included
- Rental Vehicle key cover
- Misfueling
- Excess / Deposit charged by hire company
- Roof of the Vehicle
- Windows, windscreen or glass in sunroof
- Undercarriage
- Tyres
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Copy of the driving license
3. Copy of your travel ticket
4. Car rental agreement
5. Car rental invoice
6. Check in/out list (confirmation of incident)
7. Picture of the damages (if available)
8. Receipt/invoice paid for the damage
Benefits Included
- Loss of Credit / Debit Card
- Credit Card Fraud
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Police report of the incident with stating claimed amount
3.Written confirmation from the card issuer showing that the card has been blocked/cancelled
4. Written communication or documents providing more information about the incident
Benefits Included
- Cancellation in case of visa application denied
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Copy of the rejection letter
3. Copy of the appointment date and time
4. Invoice paid for the visa application
Benefits Included
- Personal Accident Benefit - Accidental Death (including Common Carrier)
- Personal Accident Benefit - Permanent loss of sight or limb
- Personal Accident Benefit - Permanent Partial Disability
- Personal Accident Benefit - Permanent Total Disability
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Detailed account of the circumstances surrounding the event, including photographs and video evidence (if this applies).
3. Medical evidence from the treating doctor to confirm the extent of the injury and treatment given including, hospital admission / discharge.
4. Full details of any witnesses, providing written statements where available.
5. A certified copy of the death Certificate if this applies.
Documents
1. Passport copy with identification, residency, visa page and the entry/exit stamp pages.
2. Police report confirming burglary occurred through forced entry
3. Original receipt of all items have claiming for
4. Evidence that your claim request has been accepted and paid by the primary Insurer
Benefits Included
- Expenses related to inability to work
- Failed Physical Exam or Refusal to work
- Absconding /Harassment
- Legal expenses following death/Repatriation due to death
Documents
Expenses related to inability to work
1. Passport copy, Immigration exit stamp.
2. Visa cancellation.
3. Medical Report detailing the reasons of inability to perform tasks i.e. pregnancy, sickness, etc.
4. Invoice for any additional expenses
5. Invoices for cost of hiring
Failed Physical Exam or Refusal to work
1. Passport copy, Immigration exit stamp.
2. Visa cancellation
3. Copy of the medical fitness report (fail medical exam)
4. Invoices for cost of hiring
Absconding /Harassment
1. Passport copy, Immigration exit stamp.
2. Visa cancellation.
3. Police Report
4. Invoice for any additional expenses
5. In case of absconding (and only), invoices for cost of hiring
Legal expenses following death/Repatriation due to death
1. Passport copy, Death certificate
2. Police Report stating cause of death
3. Invoices for legal expenses paid
4. Invoices for cost of hiring
Benefits Included
- Winter Sports Cover (Avanlanche closure, Delayed Ski Equipment, Piste Closure, Ski Equipment, Ski Pack, Reimbursement of mechanic teleseige fees)
- Golf Sport Cover (Loss of Green Fee, Delayed Golf Equipment, Golf Equipment Own, Hole-in-one)
Documents
Winter Sports Cover
Passport copy with identification, residency, visa page and the entry/exit stamp pages.
Ski Pack
1. Medical evidence from the treating doctor to confirm the illness or injury and treatment given including hospital admission / discharge if this applies.
2. If you are advised by a doctor at your resort that you cannot take part in your pre-booked ski activities because of medical reasons, you should obtain a medical Certificate from them confirming this.
Ski equipment
1. All appropriate evidence requested under the heading ‘Personal Baggage and Personal money’ in this Section.
2. All hire receipts and luggage labels / tags.
3. A written report from your airline or other carrier if your ski equipment is delayed or misdirected.
Piste / avalanche closure
. Written confirmation from your tour operator, the local piste authority or ski lift operator confirming the reason for the closure and duration.
Golf Sport Cover
1. Obtain a Property Irregularity Report (PIR) or written report of the loss.
2. Give formal written notice of the claim to the airline within 24 hours of the loss and retain a copy.
3. Keep all travel tickets and baggage tags if a claim is to be made under this Policy.
4. Keep any damaged items as we may need to inspect them. If we make a payment, or we replace an item, the item will then belong to us.
5. Obtain an estimate for repair for all damaged items.
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